I recently ordered a new wireless mouse and keyboard for work off Amazon. I spent hours going through the hundreds of offers available and picked out just the one I wanted. I’ll be honest I was swayed by the one that came with Super Saver Shipping because who really wants to pay for shipping? So I order with Amazon “One-click”, which is always dangerous, and bam it was on its way.
Only problem was my “One-click” settings do not add the Super Saver Shipping automatically so I stuck paying about ten bucks to ship the package out to me. I tried to cancel the next morning (literally 9 hours late) and the order had already been processed and moved to shipping and Amazon informed me via e-mail that cancelation was not possible. Usually I am very pleased with this kind of speed but now I was put in a tough spot. So I said screw it and eat the ten dollar fee…
However when I got the package it was not really what I was looking for (despite all the research you just never know) and I decided I wanted to return it. I followed all the easy steps out of my order window and printed out the UPS return label in a matter of minutes, which again was speedy and convenient, but it also informed me that ten bucks might be taken out of my return to ship it back.
Now I didn’t think this was fair, although I was the one who didn’t go through the motions correctly and didn’t want the product anyways, I still felt I deserved my full refund.
So I called up the Amazon costumer service line and got on the phone with some chick most likely on the other side of the country and explained the story just as I did above stating I thought I deserved a full refund. To which she replied:
“We’ll yeah, that is our policy, sir.”
Amazon is great.